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Frequently Asked Questions

Your Financial Questions Answered

Q1

What is Twizatino Solutions Limited (TSL)?

Twizatino Solutions Limited (TSL) is a registered profit-making financial institution under the laws of Zambia, specializing in providing accessible financial solutions to women, youth, and small to medium-sized entrepreneurs. Founded by Mable Musongole and team, we operate with a mission to promote economic empowerment through convenient and budget-friendly financial services.

Registered Money-Lending Business
Women & Youth Focus
SME Specialists
Q2

Where is TSL located and when do you start operations?

Our head office is located at Shop No. 2 Sarutal Building, Alick Nkhata Road, Kalingalinga, Lusaka. We are scheduled to begin operations in December 2025, starting in Lusaka with plans for nationwide and eventually global expansion.

Head Office: Kalingalinga, Lusaka
Starting Operations: December 2025
Initial Target: 100 Customers
Vision 2026: 1,000,000 Customers
Q3

What makes TSL different from other lenders?

TSL operates with a unique commitment to serving underserved markets with specific focus on women (60%), youth (40%), and SMEs (60%). Our core values of Integrity, Love and Service, and Customer-focused approach ensure we build genuine partnerships with our clients. We combine easy access to loans with structured customer support and a passion for creating financial opportunities.

Bias for Women & Youth Empowerment
Easy Loan Procedures
Community Transformation Focus
Q1

What types of loans does TSL offer?

TSL offers specialized loan products designed to meet the unique needs of our target markets:

Salary-based Loans For civil servants & formal employees
Collateral-based Loans Secured lending options
SME Loans Business growth financing
Salary Advance Loans Quick emergency funding
Q2

Who can apply for TSL loans?

Our services are specifically tailored for our target markets with special emphasis on empowerment:

Small to Medium Enterprises
60% Target Focus
Women Entrepreneurs
60% Target Focus
Youth (18-35 years)
40% Target Focus
Civil Servants & Formal/Informal Individuals
All Welcome
Q3

What are the key features of TSL loans?

TSL loans are designed with our customers' convenience and empowerment in mind:

Easy Application Process - Minimal paperwork
Quick Access - Fast approval times
Flexible Terms - Tailored to your needs
Structured Support - Friendly customer service
Q1

How can I apply for a loan with TSL?

Starting December 2025, you can apply through our multi-channel approach:

Online Application Via our website portal
Branch Visit Kalingalinga head office
Digital Platforms Social media & mobile access
Q2

What documents do I need to apply?

Documentation varies by loan type but typically includes:

Valid NRC (National Registration Card)
Proof of Income (pay slips, business records)
Bank Statements (3-6 months)
Proof of Residence
Business Registration (for SME loans)
Q3

How long does the loan approval process take?

We pride ourselves on efficient processing while maintaining thorough due diligence. Approval times vary by loan type:

Salary Advances: Same day processing
Salary-based Loans: 24-48 hours
SME Loans: 3-5 business days
Collateral-based Loans: 5-7 business days
Q1

What is TSL's expansion plan?

TSL has an ambitious but structured growth strategy:

December 2025: Launch in Lusaka with 100 initial customers
2026: Expand to other Zambian provinces
By end of 2026: Reach 1,000,000 customers
Future: Expand to other countries globally
Q2

How will TSL maintain its customer support during expansion?

We're building a scalable support system that maintains our core values:

Dedicated website and digital platforms
Active social media presence for engagement
Local branch networks with community integration
Structured training for all customer-facing staff
Regular community feedback mechanisms
Q3

Is TSL properly licensed and registered?

Yes, TSL is fully compliant with all Zambian regulatory requirements as a registered money-lending business under the laws of Zambia. We maintain all necessary registrations and licenses required to operate as a financial institution in Zambia.

PACRA Registered Company
TPIN Registered
Licensed Money-Lending Business
Legal Status: Profit-making company under Zambian laws

Contact Twizatino Solutions

Address: Shop No. 2 Sarutal Building, Alick Nkhata Road, Kalingalinga, Lusaka

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